MajorCommonElectrical

Jaguar F-Pace: InControl Touch Pro infotainment glitches and 12V battery drain

InControl Touch Pro infotainment glitches and 12V battery drain is a common electrical fault on the Jaguar F-Pace on the 2016–2020 cars, and we rate it major. Putting it right costs $300 to $3,000 at New Zealand independent workshop rates. Below is what goes wrong, the symptoms to notice on a test drive, where to look, and what to ask the seller before you hand over any money. It is one of 6 documented faults on the Jaguar F-Pace.

Vehicle: Jaguar F-Pace
Years: 2016–2020
System: Electrical

This page covers the Jaguar F-Pace as a model. Some faults only affect particular engines or build years — enter a plate below to narrow the list to one car.

All Jaguar F-Pace faults6 documented faults on this model

What you are looking at

No photograph available

We do not hold a verified photograph of the 12V battery yet. We would rather show none than show a picture of a different part.

What goes wrong

Pre-facelift F-Paces run the InControl Touch Pro system, which is prone to freezing, rebooting, losing sat-nav and refusing phone connections; What Car? reliability data shows infotainment, battery and air-con among the highest fault areas on this generation. Modules that fail to sleep can also flatten the 12V battery overnight, leaving the car dead in the morning. Software updates cure some cars, but stubborn cases need module replacement, and repeated flat batteries kill the battery itself. The 2021 facelift's Pivi Pro system is far better.

What you would notice

Touchscreen freezes, goes black or reboots mid-drive
Sat-nav or reversing camera fails to load
Flat 12V battery after the car sits for a day or two
Random warning lights that clear on restart

How to check it

Where to look. Centre console touchscreen and body electrical modules; 12V battery in the boot area

Use the whole infotainment system during the viewing: navigation, camera, phone pairing, climate screens. Ask the seller to leave the car locked overnight before you return for a second start-up test, and check the age of the 12V battery — a recent replacement can be a clue to drain problems.

Parts involved: 12V battery.

What it costs to put right

$300 to $3,000 at New Zealand independent workshop rates. That is for this job on its own, not for the car.

An estimate, in NZD, for the repair as normally carried out. What a specific car costs depends on which part has failed and what it damaged on the way — treat this as the floor for a negotiation, not a quote.

Ask the seller

“Has the infotainment ever been updated or replaced under warranty?”
“How many 12V batteries has the car had?”
“Does the car reliably start after sitting for a week?”

Now check the Jaguar F-Pace you are actually looking at

Everything above is true of the model, and it is free. What it does not tell you is whether THIS car has been looked after: its odometer history and whether the reading has ever gone backwards, whether there is still money owing on it, whether it has been reported stolen, how many owners it has had and what it is really worth today. That comes from the official records for that plate. Enter the plate for the free details, or get the full history and a market valuation from $13.49.

Not sure what you would be paying for? See what a full KickTyres check includes.

Where this comes from

The failure described above is documented in the sources below. The inspection instructions and the cost estimate are KickTyres’ own interpretation of them.

What Car? used Jaguar F-Pace (2016-2024) reliability review
CarBuzz used Jaguar F-Pace buying guide
Stedmans Garage 'Top 8 Jaguar F-Pace problems'

Jaguar F-Pace buyer questions

Is incontrol touch pro infotainment glitches and 12v battery drain serious on a Jaguar F-Pace?

We rate it major and common on the Jaguar F-Pace. Pre-facelift F-Paces run the InControl Touch Pro system, which is prone to freezing, rebooting, losing sat-nav and refusing phone connections; What Car? reliability data shows infotainment, battery and air-con among the highest fault areas on this generation. Modules that fail to sleep can also flatten the 12V battery overnight, leaving the car dead in the morning. Software updates cure some cars, but stubborn cases need module replacement, and repeated flat batteries kill the battery itself. The 2021 facelift's Pivi Pro system is far better.

How much does it cost to fix on a Jaguar F-Pace?

$300 to $3,000 at New Zealand independent workshop rates. That figure is for this job on its own. A car showing the symptoms on this page is usually worth either walking away from or negotiating down by at least the repair figure.

Which Jaguar F-Pace years are affected?

Our research records this fault on the 2016–2020 Jaguar F-Pace. Build dates move around, especially on imported cars, so treat the range as the years to look hardest at rather than a guarantee either way. The official records tell you the exact build and first registration date for the car in front of you.