Toyota Voxy: Power Sliding Door Cable Fraying and Drum Detachment

Both the AZR60 and ZRR80 generations of the Noah use electrically operated power sliding doors driven by a cable-and-drum mechanism integrated into the door rail. The stainless steel cable runs inside a plastic guide channel the full length of the door aperture and is wound onto a motor-driven drum; over time the cable frays at the drum attachment point or at the guide channel ends where it flexes repeatedly. A frayed or detached cable causes the door motor to run unloaded, leaving the door stopped mid-travel, failing to latch, or in rare cases freewheeling open on a slope.

• Power sliding door stops or reverses partway through its travel without any obstruction
• Grinding or clicking sound from inside the door rail when the door operates
• Door motor audible but door does not move when the open or close button is pressed
• Door fails to achieve a firm latch and can be pushed open easily from outside

1. 1

   Operate both sliding doors through several full open-close cycles and listen for grinding, clicking, or the motor running with no door movement.

2. 2

   Inspect the lower rail for frayed wire strands or rust.

3. 3

   Check that the door latches firmly at both the half-latch and full-latch positions.

4. 4

   Pull gently on a fully closed door to confirm it does not rattle or move.

$320 to $850 at New Zealand independent workshop rates. That is for this job on its own, not for the car.

An estimate, in NZD, for the repair as normally carried out. What a specific car costs depends on which part has failed and what it damaged on the way — treat this as the floor for a negotiation, not a quote.

• “Do both sliding doors open and close completely in a single smooth motion without stopping or reversing?”
• “Has either sliding door cable or motor been replaced, and is there a workshop invoice?”
• “Does the door latch feel solid, or does it rattle when you push it after closing?”

The failure described above is documented in published sources — owner forums, technical service bulletins, recall notices and workshop write-ups — held in our fault database. The inspection instructions and the cost estimate are KickTyres’ own interpretation of them, and it is a starting point for an inspection rather than a manufacturer statement.