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Mercedes-Benz2000–2023 Critical issues documented

Mercedes-Benz S-Class: common faults & what to check

Thinking about buying a used Mercedes-Benz S-Class (2000–2023) in New Zealand? We've documented 20 known faults for this model spanning suspension, engine, brakes, and body & rust. Each researched and verified before it's published. The most serious issues here are rated critical. Every one is listed below with its symptoms and repair cost, and each has its own page with where to look and what to ask the seller. Free, no account needed.

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20

Documented faults

Critical

Most serious

$900–$4,000

Typical repair

7

Systems covered

Which Mercedes-Benz S-Class are you looking at?

4 generation variants documented. Pick the shape you recognise: the faults, the servicing and the timeline below all narrow to it. Free, no account needed.

Now narrow it to the engine

A 1.8 and a 2.4 of the same car do not fail the same way, so the faults below narrow to the engine as well as the year. Free, no account needed.

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Mercedes-Benz S-ClassEngine not picked yet

Pick the engine above first: the S-Class came with 4, and without it the report has to show all of their faults. Pick the engine

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Can't confirm for this car

Mercedes-Benz S-Class

Nothing has been narrowed yet, so nothing below is a claim about a particular car. Pick a year and an engine to see which faults apply.

Tell us the engine, or check the engine code on the car, before relying on this.

matched on no vehicle context

What to look out for

The checks worth doing on a Mercedes-Benz S-Class before you hand over any money. Every documented fault is listed below, each with its own page.

  • Serious issue

    Ask directly whether the balance shaft and idler gear have been replaced with the revised steel-tooth components and request documentation.

    See why

    M272 / M273 Balance Shaft and Idler Gear Plastic Tooth Failure

    The M272 3.5 V6 and M273 5.5 V8 petrol engines in the W221 S-Class suffer from a well-documented and catastrophic failure of the balance shaft and idler gear assembly. The gears use a plastic composite tooth profile that degrades, strips, or cracks typically between 80,000 and 130,000 km. When the balance shaft gear fails the debris can cause sudden oil pump drive failure or engine seizure. Mercedes formally acknowledged the fault, extended the warranty period on affected vehicles, and produced a revised steel-tooth replacement gear. Any W221 with unconfirmed original gears above 80,000 km must be treated as high risk.

    What you would notice

    • Sudden increase in engine vibration or rough running
    • Knocking or rattling from lower engine block
    • Oil pressure warning light if oil pump drive is affected
    • Engine failure or seizure in advanced cases

    Typically $3,500–$9,000 to put right.

  • Serious issue

    Confirm whether the vehicle has standard AIRMATIC or the higher-specification Magic Body Control (the window sticker or options list will confirm).

    See why

    Magic Body Control (ABC) Active Hydraulic Suspension Failure

    W222 S-Class models with the optional Magic Body Control active body control hydraulic suspension suffer from expensive hydraulic component failures. The ABC pump, accumulator, and hydraulic cylinders at each corner are all documented failure points. Any leak in the high-pressure hydraulic circuit triggers a suspension fault and causes immediate ride height drop or loss of active body control. The system uses proprietary hydraulic fluid and requires specialist tooling. Hydraulic pump replacement alone costs $5,000 to $9,000 NZD at a Mercedes dealer. Independent specialists with appropriate equipment can reduce costs. Buyers must treat any W222 with Magic Body Control as carrying a significant potential liability.

    What you would notice

    • Active Body Control or suspension fault warning on dashboard
    • Car sitting unevenly or very low on one or more corners
    • Hydraulic fluid leak visible under front subframe or engine bay
    • Harsh uncontrolled ride when system loses hydraulic pressure

    Typically $3,500–$18,000 to put right.

  • Serious issue

    Have the engine scanned before purchase - cam timing correlation codes on an M272 are a walk-away or heavy-renegotiation finding.

    See why

    Balance-shaft gear wear causing timing faults (3.5 M272 V6, S350 W221)

    Pre-facelift W221 S350s use the M272 V6, and engines built up to around 2008 can have a balance-shaft sprocket with inadequate surface hardening. The teeth wear, the timing chain loses tension on one bank, and the engine throws cam-timing codes (P0016 and related), runs rough and rattles - fixing it properly means engine removal to replace the balance shaft, a five-figure job done at a dealer and still a big bill at an independent. Mercedes faced a US class action over the issue and any goodwill programs are long expired, so on an affected car the cost is entirely the buyer's. A VIN/engine-number check can establish whether a particular engine falls in the at-risk build range.

    What you would notice

    • Check engine light with camshaft/crank correlation codes (e.g. P0016)
    • Rattle from the front of the engine, worst at cold start
    • Rough running or reduced power

    Typically $6,500–$13,000 to put right.

  • Serious issue

    Ask for proof the front brake hose recall has been completed (dealer VIN check).

    See why

    Front brake hose deterioration causing fluid leak (W223, recall)

    Mercedes-Benz Australia recalled 423 W223 S-Classes built between 2020 and 2023 because the front axle brake hoses can deteriorate over time under high temperature and moisture, potentially leaking brake fluid and reducing braking performance. The fix is free replacement of the front brake hoses at a dealer. On any 2021-2023 car, confirm this recall work is done and check the brake fluid level and hose condition - a soft pedal or fluid loss on a car this heavy is an immediate safety issue.

    What you would notice

    • Brake fluid level warning
    • Soft or long brake pedal
    • Fluid weeping at the front brake hoses

    Typically $0–$800 to put right.

  • Costly issue

    View the car cold, before the seller starts it: a W220 that has sat overnight should be sitting level.

    See why

    Airmatic air suspension failures - compressor, strut leaks and relay (W220)

    The W220's Airmatic system is its best-known money pit at this age: air leaks develop at the strut tops and pump pipework, compressors wear out (often killed by a stuck relay running them continuously), and level sensors fail. A failed side sags overnight or the car sits on its bump stops with an 'AIRMATIC - visit workshop' warning. Facelift cars got a more robust system but every W220 is now 20+ years old, so assume struts and compressor are consumables. Quality aftermarket struts have made per-corner repair far cheaper than the old dealer pricing.

    What you would notice

    • Car sagging at one corner or overall overnight
    • Compressor running long or loudly after start-up
    • 'AIRMATIC visit workshop' message
    • Floaty or crashy ride

    Typically $900–$4,000 to put right.

  • Costly issue

    Inspect all four corners for even ride height after an overnight park.

    See why

    AIRMATIC Air Suspension Strut Failure

    The AIRMATIC air suspension fitted to W221 (2005 to 2013) and W222 (2013 to 2020) S-Class, and to W212 E-Class AIRMATIC variants, is prone to front air strut failure. The rubber air bag inside each strut perishes and develops slow air leaks, causing ride height drop typically overnight. Front struts fail most often and are more expensive to replace than rears. The air compressor in the boot runs harder and longer to compensate, eventually failing itself if not addressed. Many owners opt for conversion to passive coilovers to avoid ongoing air system costs, though this significantly changes the car's ride character.

    What you would notice

    • Car sitting low on one or more corners after overnight parking
    • AIRMATIC or suspension fault warning on dashboard
    • Air compressor running continuously or audibly at every start-up
    • Uneven ride height visible from front or rear of vehicle

    Typically $900–$3,500 to put right.

See all 20 documented issuesEverything researched for the Mercedes-Benz S-Class, including 4 rated critical.
Depends on which engine this Mercedes-Benz S-Class has — 20Each of these is documented for one particular engine. Pick the year and engine above to see which of them apply.
Engine, transmission & cooling7

01Balance-shaft gear wear causing timing faults (3.5 M272 V6, S350 W221)

Have the engine scanned before purchase - cam timing correlation codes on an M272 are a walk-away or heavy-renegotiation finding.petrol2006–2009Engine
OccasionalEngine $6,500–$13,000 to fix

Can't confirm for this car

Pre-facelift W221 S350s use the M272 V6, and engines built up to around 2008 can have a balance-shaft sprocket with inadequate surface hardening. The teeth wear, the timing chain loses tension on one bank, and the engine throws cam-timing codes (P0016 and related), runs rough and rattles - fixing it properly means engine removal to replace the balance shaft, a five-figure job done at a dealer and still a big bill at an independent. Mercedes faced a US class action over the issue and any goodwill programs are long expired, so on an affected car the cost is entirely the buyer's. A VIN/engine-number check can establish whether a particular engine falls in the at-risk build range.

Symptoms to notice

  • Check engine light with camshaft/crank correlation codes (e.g. P0016)
  • Rattle from the front of the engine, worst at cold start
  • Rough running or reduced power

What to check

  1. Have the engine scanned before purchase - cam timing correlation codes on an M272 are a walk-away or heavy-renegotiation finding.
  2. Listen for a metallic rattle from the timing cover area at cold start.
  3. Ask for the engine number so a specialist can check whether it is in the affected production range, and ask whether the balance shaft has ever been replaced (invoice will be large and obvious).

Where to look: Inside the engine - balance shaft and timing chain at the front of the V6

Parts involved: Timing chain.

Ask the seller

  • “Has this engine's balance shaft ever been replaced?”
  • “Can I get the engine scanned for cam timing codes before buying?”
  • “Is the engine in the affected M272 build range?”

02M272 / M273 Balance Shaft and Idler Gear Plastic Tooth Failure

Ask directly whether the balance shaft and idler gear have been replaced with the revised steel-tooth components and request documentation.petrol2006–2008Engine
Read the full fault: symptoms, where to look, what to ask the seller

03M278 4.6TT Biturbo Timing Chain Cold-Start Rattle

Cold-start only — engine must have been off overnight.petrol2013–2020Engine
Read the full fault: symptoms, where to look, what to ask the seller

04Timing chain tensioner rattle and oil leaks (4.7 M278 twin-turbo V8, S500)

Cold-start the car yourself and listen for a chain rattle in the first seconds.petrol2014–2017Engine
OccasionalEngine $1,500–$9,000 to fix

Can't confirm for this car

The S500's M278 twin-turbo V8 is broadly robust but higher-mileage examples are known for timing chain tensioner wear (a rattle at cold start) and oil leaks from the upper timing cover gaskets, cam adjuster/camshaft sensor seals and turbocharger oil lines, typically appearing from 60,000-100,000 km. Leaking oil that tracks along the wiring loom toward control units turns a gasket job into an expensive electrical repair, so early attention matters. Budget accordingly: it is a packed engine bay and labour hours dominate every job on it.

The front of a dual overhead camshaft engine with the timing cover removed, exposing the timing chain and sprockets.Example of the part — not this vehicle

The front of a twin-cam engine with the timing cover off — chain, sprockets and guides.

Logansenf · CC BY-SA 4.0 · Wikimedia Commons

Symptoms to notice

  • Rattle for a second or two at cold start
  • Oil weep around the top of the timing covers
  • Oil smell after a motorway run
  • Oil residue on wiring connectors near the engine top

What to check

Cold-start the car yourself and listen for a chain rattle in the first seconds. With a torch, check the front top of the engine and around the turbos for fresh oil. Pull a couple of accessible sensor connectors near the cam covers and check for oil wicking into the loom. Ask for any timing chain, tensioner or gasket invoices.

Where to look: Front and top of the V8 engine - timing covers, cam adjusters, turbo oil lines

Parts involved: Timing chain, Turbocharger.

Ask the seller

  • “Has it ever had timing chain, tensioner or cam-cover work?”
  • “Are there any current oil leaks, and when was it last checked underneath?”

05722.9 7G-Tronic valve body / conductor plate failure (W221)

Test drive from cold through town speeds; repeated firm 1-2 and 2-3 shifts or a thump into gear from reverse are warnings.2006–2013Transmission
Read the full fault: symptoms, where to look, what to ask the seller

06OM642 3.0 V6 CDI Oil Separator Failure and DPF Blockage

Check the oil level after a warm test drive.diesel2005–2020Engine
Read the full fault: symptoms, where to look, what to ask the seller

07722.6 5G-Tronic conductor plate failure and leaking 13-pin connector (W220)

On the test drive from cold, work through gentle and firm acceleration and watch for flaring, thumps or a sudden drop to limp mode.2000–2006Transmission
Read the full fault: symptoms, where to look, what to ask the seller
Electrical5

0148V mild-hybrid system faults - no-start, stalling and 48V battery failure (M256 3.0 inline-six, S450/S500)

Check the VIN with a Mercedes-Benz dealer for outstanding campaigns and completed 48V-related workshop visits.hybrid2018 onwardElectrical
OccasionalElectrical $300–$8,000 to fix

Can't confirm for this car

S-Classes with the M256 3.0-litre inline-six (late W222 S450 from 2018, and W223 S450/S500 from 2021) have no conventional starter or alternator - the 48V integrated starter-generator does everything - so 48V system faults can leave the car completely unable to start ('bricked') or, in rare cases, stall while driving. Causes range from software over-sensitivity (fixed by a dealer update) to loose 48V ground connections (the subject of recalls on other Mercedes model lines with this system) to outright internal failure of the 48V lithium battery, which must be replaced as a unit. A 12V-style jump start does not fix it, and diagnosis is dealer/specialist territory.

Symptoms to notice

  • '48V on-board electrical system' or battery warning messages
  • Complete no-start that a jump start does not fix
  • 12V battery warnings caused by the 48V system
  • Rare sudden stalling

What to check

  1. Check the VIN with a Mercedes-Benz dealer for outstanding campaigns and completed 48V-related workshop visits.
  2. Ask whether the car has ever failed to start or shown 48V warnings.
  3. Confirm all software updates are current - many 48V complaints are resolved by battery-management updates.

Where to look: 48V lithium battery and integrated starter-generator on the M256 engine; ground connections in the cabin floor area

Parts involved: Alternator, Starter motor.

Ask the seller

  • “Has this car ever had a 48V system warning or failed to start?”
  • “Are all software updates and any 48V-related campaigns completed?”
  • “Has the 48V battery ever been replaced?”

02MBUX central screen failure and software glitches (W223)

Use the screen heavily during the viewing: climate controls, navigation, cameras, seat menus, ambient lighting.2021 onwardElectrical
OccasionalElectrical $150–$6,000 to fix

Can't confirm for this car

The W223 runs almost every cabin function - including basics like air-conditioning - through the central MBUX OLED screen, and there are documented owner cases of the screen dying or freezing entirely, leaving those functions inoperable. Software updates fix some cars, others need hardware replacement, and glitchy behaviour (reboots, blank displays, errors after updates) is a recurring theme on owner forums. Because the screen is the car's control panel, treat any flicker or reboot during a viewing as a serious flag, not a quirk.

Symptoms to notice

  • Central screen freezing or going black
  • Spontaneous MBUX reboots
  • Climate and comfort functions unavailable
  • Error messages after software updates

What to check

Use the screen heavily during the viewing: climate controls, navigation, cameras, seat menus, ambient lighting. Any freeze, flicker or reboot is a warning. Ask whether the head unit or screen has been replaced and whether all software updates are current at a dealer.

Where to look: Central OLED touchscreen and MBUX computer in the dashboard

Ask the seller

  • “Has the MBUX screen ever frozen, gone black or been replaced?”
  • “Are all software updates completed at a Mercedes-Benz dealer?”

03Electronics faults - COMAND freezes, screen issues, driver-assist sensor and camera failures, battery drain (W222)

2014–2020Electrical
CommonElectrical $300–$2,500 to fix

Can't confirm for this car

The W222 carries an enormous electronics load and gremlins are common as they age: COMAND freezes and reboots, screen problems, failures of individual radar/parking/camera sensors that disable driver-assist features, and parasitic battery drain that flattens the main battery. Most individual fixes are moderate, but sensor and camera units are dear, and intermittent faults can take hours of diagnosis. A thorough function-check of every assist system on the test drive is the cheapest insurance.

Symptoms to notice

  • COMAND freezing or rebooting
  • Warning messages for radar/camera/parking systems
  • Driver-assist features unavailable
  • Battery warnings or flat battery after sitting

What to check

Spend ten minutes testing everything: navigation, cameras (360 view), active cruise, lane keeping, parking sensors, all seat functions including massage, soft-close doors and the head-up display. Any 'currently unavailable' message is a pending bill. Ask how old the battery is and whether the car is kept on a trickle charger.

Where to look: COMAND head unit and screens in the dash; radar/camera sensors in grille, windscreen and bumpers

Parts involved: 12V battery.

Ask the seller

  • “Do all the driver-assist systems work with no warning messages?”
  • “Has the COMAND unit or any camera/radar sensor been replaced?”
  • “How old is the battery?”

04Electrical gremlins and battery drain - aging control units, cluster and key system (W220)

Turn everything on and off: every window, seat motor, sunroof, COMAND function and the rear blind.2000–2006Electrical
CommonElectrical $300–$2,000 to fix

Can't confirm for this car

The W220 was the most electronics-dense car of its day and those systems are now old: parasitic battery drain (worst on the tech-heavy S500/S600) can leave the car unable to crank, instrument cluster pixels fail, COMAND units die, and the electronic ignition switch (EIS) / key recognition can play up. Individually these are small-to-medium repairs, but they stack up, and an example with multiple warning messages is a project car. A weak battery also triggers phantom faults across the car, so many 'gremlins' start with tired batteries.

Symptoms to notice

  • Flat battery after sitting a week
  • Dead pixels in the cluster or COMAND screen
  • Key slow or intermittent to be recognised
  • Random warning messages that come and go

What to check

  1. Turn everything on and off: every window, seat motor, sunroof, COMAND function and the rear blind.
  2. Check the cluster for missing pixels.
  3. Ask how old both batteries are (many W220s have a main and auxiliary battery) and whether the car holds charge over a two-week park.

Where to look: Cabin electronics, instrument cluster, COMAND unit, ignition switch, batteries in boot/under rear seat

Parts involved: 12V battery.

Ask the seller

  • “How old are the batteries and does the car hold charge when parked for two weeks?”
  • “Do all seat, window, blind and COMAND functions work?”

05Flush door handles failing to extend or retract (W223)

Lock and unlock the car at least three or four times, and try walk-up keyless unlocking too.2021 onwardElectrical
OccasionalElectrical $400–$2,000 to fix

Can't confirm for this car

The W223's powered flush door handles are a documented trouble spot: handles jam and refuse to pop out when unlocking, sometimes leaving no way into the car through that door except from inside. Owners have had handles diagnosed with failed bearing brackets and replaced under warranty; out of warranty each handle assembly is an expensive electro-mechanical part plus coding. Test every handle several times - an intermittent handle will conveniently work once on the day you view the car.

Symptoms to notice

  • A handle staying flush when the car unlocks
  • Handle slow, crooked or noisy when deploying
  • Handle jamming when unlocking in cold weather

What to check

  1. Lock and unlock the car at least three or four times, and try walk-up keyless unlocking too.
  2. Watch all four handles deploy fully and evenly each time.
  3. Ask whether any handle has been replaced or adjusted under warranty.

Where to look: Powered pop-out door handles on all four doors

Ask the seller

  • “Have any of the door handles ever jammed or been replaced?”
  • “Do all handles deploy reliably in cold or wet weather?”
Body, brakes, suspension & interior7

01Magic Body Control (ABC) Active Hydraulic Suspension Failure

Confirm whether the vehicle has standard AIRMATIC or the higher-specification Magic Body Control (the window sticker or options list will confirm).2013–2020Suspension
OccasionalSuspension $3,500–$18,000 to fix

Can't confirm for this car

W222 S-Class models with the optional Magic Body Control active body control hydraulic suspension suffer from expensive hydraulic component failures. The ABC pump, accumulator, and hydraulic cylinders at each corner are all documented failure points. Any leak in the high-pressure hydraulic circuit triggers a suspension fault and causes immediate ride height drop or loss of active body control. The system uses proprietary hydraulic fluid and requires specialist tooling. Hydraulic pump replacement alone costs $5,000 to $9,000 NZD at a Mercedes dealer. Independent specialists with appropriate equipment can reduce costs. Buyers must treat any W222 with Magic Body Control as carrying a significant potential liability.

Symptoms to notice

  • Active Body Control or suspension fault warning on dashboard
  • Car sitting unevenly or very low on one or more corners
  • Hydraulic fluid leak visible under front subframe or engine bay
  • Harsh uncontrolled ride when system loses hydraulic pressure

What to check

  1. Confirm whether the vehicle has standard AIRMATIC or the higher-specification Magic Body Control (the window sticker or options list will confirm).
  2. On MBC vehicles check underneath for hydraulic fluid leaks under the front subframe area.
  3. Check that ride height is even at all four corners.
  4. Scan for active suspension fault codes.
  5. Budget for a specialist hydraulic circuit inspection if any doubt exists.

Where to look: Hydraulic pump under bonnet front-left; hydraulic cylinders at each corner strut; accumulator on front subframe

Ask the seller

  • “Does this car have Magic Body Control or standard AIRMATIC?”
  • “Has the Active Body Control system had any fault warnings?”
  • “Have any hydraulic components been replaced, and can you provide receipts?”
  • “Has there been any hydraulic fluid leak under the vehicle?”

02Front brake hose deterioration causing fluid leak (W223, recall)

Ask for proof the front brake hose recall has been completed (dealer VIN check).2021–2023Brakes
RareBrakes $0–$800 to fix

Can't confirm for this car

Mercedes-Benz Australia recalled 423 W223 S-Classes built between 2020 and 2023 because the front axle brake hoses can deteriorate over time under high temperature and moisture, potentially leaking brake fluid and reducing braking performance. The fix is free replacement of the front brake hoses at a dealer. On any 2021-2023 car, confirm this recall work is done and check the brake fluid level and hose condition - a soft pedal or fluid loss on a car this heavy is an immediate safety issue.

Symptoms to notice

  • Brake fluid level warning
  • Soft or long brake pedal
  • Fluid weeping at the front brake hoses

What to check

  1. Ask for proof the front brake hose recall has been completed (dealer VIN check).
  2. Look at the front brake hoses behind each front wheel for cracking or dampness and check the brake fluid reservoir level.
  3. Test the pedal for firmness before driving.

Where to look: Front brake hoses behind each front wheel

Ask the seller

  • “Has the front brake hose recall been completed on this car?”
  • “Has the car ever shown a brake fluid warning?”

03Body rust - wheel arches, boot lid, door bottoms and jack points (W220)

The W220 is notorious as the rustiest modern S-Class, a result of cost-cut steel and the switch to water-based paint.2000–2006Body & Rust
Read the full fault: symptoms, where to look, what to ask the seller

04Airmatic strut leaks and compressor failure; Magic Body Control faults on high-spec cars (W222)

See the car before it has been started for the day and check ride height at all four corners.2014–2020Suspension
Read the full fault: symptoms, where to look, what to ask the seller

05Airmatic failures - struts sagging overnight, level sensors and compressor (W221)

Inspect the car cold and check it is sitting level.2006–2013Suspension
Read the full fault: symptoms, where to look, what to ask the seller

06Airmatic air suspension failures - compressor, strut leaks and relay (W220)

View the car cold, before the seller starts it: a W220 that has sat overnight should be sitting level.2000–2006Suspension
Read the full fault: symptoms, where to look, what to ask the seller

07AIRMATIC Air Suspension Strut Failure

Inspect all four corners for even ride height after an overnight park.2005–2020Suspension
Read the full fault: symptoms, where to look, what to ask the seller
Fluid leaks1

Mercedes-Benz S-Class faults in detail

Each of these has its own page: the symptoms, where to look, what to ask the seller and what the repair costs. Free, no account needed.

What these repairs cost on other cars

Some of the Mercedes-Benz S-Class’s documented faults are repairs other models share. Each page lists the documented NZ cost for every model it affects.

Other Mercedes-Benz models

Mercedes-Benz S-Class buyer questions

Is the Mercedes-Benz S-Class reliable?

Like any used car, it depends on the specific example and its service history. Across the 20 documented faults for the Mercedes-Benz S-Class, the recurring problem areas are suspension, engine, and brakes. A Mercedes-Benz S-Class with a full service history and no signs of the issues listed on this page can be a sound buy but each one needs to be checked individually before you commit.

What are the most common problems with a used Mercedes-Benz S-Class?

We've catalogued 20 known faults for the Mercedes-Benz S-Class, covering suspension, engine, and brakes. All 20 are written out in full on this page, with the symptoms to notice, what to inspect, and typical repair costs for each. Free to read, no account needed.

How much do repairs cost on a Mercedes-Benz S-Class?

Most single repairs on the Mercedes-Benz S-Class fall between $900–$4,000 at NZ independent-workshop rates. Some of the 20 documented faults cost less and a few cost considerably more, and no one car needs them all. Knowing which ones to look for before you view is what lets you negotiate the price down or walk away.

Should I get a pre-purchase inspection on a Mercedes-Benz S-Class?

Yes. A Mercedes-Benz S-Class inspection focused on its known weak points is the single best way to avoid an expensive mistake. KickTyres gives you a guided, model-specific inspection plus a market valuation and negotiation figure for $24.90 far less than the cost of missing one of the faults on this page.